Frequent questions answered here :

How do i return a product for an exchange?

How do i return a product for a refund?

How does the warranty service work?

What are the promotional offers at the moment?

How do i use a discount code?

What if my discount code is not valid?

Free returns

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How do i an exchange a product?

If you have received a product that you would like to return please follow theses instrcutions.
All products must be returned within a maximum of 30 days following the purchase.
To be exchanged, the goods must be returned new, without having been used and in its complete original packaging, making sure to include all the accessories related to the product.
Any shipping costs to return the goods are your responsibility. Acycles will bear the cost of returning to you the new product to your original delivery address.

We encourage you to follow the procedure for the exchange below.

1) Inform Acycles Returns services by contacting us on the 'Contact us' page that you can find here 'Contact us' , indicating the following information:
- The products returned and quantity
- What product you would like returning (size, color, model, etc.)
- Your order number.

2) Send us your package. Be sure to properly pack and protect the items so that they arrive in a good condition. Any product that is damaged during return will not be eligible for an exchange.
Please put a copy of your delivery note, invoice or a  note stating your order number and customer number.
Be sure to clearly indicate the items returned, the reason for return and what you would like (exchange the size, style, color, etc..).

Send your package to the following address:

Acycles Returns
21 RUE CHARLES CHOLAT,
ZI NORD EST MONTREYNAUD,
42000,
Saint Etienne.
France

We recommend you return all products by recorded delivery.

3) Receipt of the return. Acycles will notify you upon receipt and at each stage of the return.
Please note : The exchange depends on the stocks available when we receive the returned products. In the case where the product desired is not availablbe Acycles shall contact the customer to find the best solution for the customer.

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How do i return a product for a refund?

You've changed your mind about a product and do not want to obtain another one instead? You can return the product in order to get a refund. The refund will either be in the form of a voucher code (valid on the whole Acycles website for a year) or a refund via the same payment method used when ordering.

To be accepted, the goods must be returned new, without having been used and in its complete original packaging, making sure to include all the accessories related to the product.

All products must be returned within a maximum of 30 days following the purchase.

Any shipping costs to return the goods are your responsibility

We encourage you to follow the procedure for the exchange below.

1) Inform Acycles Returns services by contacting us on the 'Contact us' page that you can find here 'Contact us', indicating the following information:
- The product(s) to return and quantity
- If you would like a credit note or refund.
- Your order number.

2) Send us your package. Be sure to properly pack and protect the items so that they arrive in a good condition. Any product that is damaged during return will not be eligible for a refund.
Please put a copy of your delivery note, invoice or a  note stating your order number and customer number.
Be sure to clearly indicate the items returned, the reason for return and the type of refund you would like.

Send your package to the following address:

Acycles Returns
21 RUE CHARLES CHOLAT,
ZI NORD EST MONTREYNAUD,
42000,
Saint Etienne.
France

We recommend you return all products by recorded delivery.

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How does the warranty service work?

As regards warranty, Acycles is not the manufacturer of any products we sell, but we apply the warranty as indicated by our manufacturers or suppliers. For the warrantly to go smoothly we always recommend you go through us here at Acycles. 

To do this you need to return the product with any references you may have (customer and order number) for a smooth processing of your application.

The warranty period may vary depending on the product (frame, components or other ...). It is best to contact us if you are not sure of the expiry date of the guarantee by contacting us on the 'Contact us' page that you can find here 'Contact us'.

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What are the promotional offers of the moment?

 

You can find our special daily offers on the Acycles home page. You can also have access to these offer by clicking on the top right of the top menu bar. The slideshows on the home page are there to inform you of new arrivals, news and current offers.

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How do i use a discount code?

 

The discount codes must be entered in the provided field before confirming your order. You can enter the code either in the shopping basket or on the last confirmation page. The discount will be deducted from the total amount to be paid and be visible on the totals shown.

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What if my discount code is not valid?

 

Please contact our customer services to check the validity of your discount code or other abnormalities that may prevent you from using it.

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Free Returns

For the moment we are not able to offer free returns. However if you paid with Paypal then they do cover returns fees up to £15. Click on the Paypal image below to find out how it works.

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